Under the Returns policy, the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a specified category may not have the same returns policy. For all products, the policy given on the product page shall prevail over the general returns policy. Refer to the corresponding item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts. Do read all sections carefully to understand the conditions and cases under which returns will be accepted by e-Bazaar.

 

Part 1- Return Window and Related Actions

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RETURNS WINDOW AND RELATED ACTIONS (IF ANY)

Lifestyle: Clothing, Footwear, Watches, Sunglasses, Belts, Wallets

30 days

 

·         Refund within 7 working days to the EB wallet after product is received by eBazaar.

·         Replacement is applicable in case of issues with size, colour, product specification, only subject to availability

·         Innerwear are not entitled under the Returns Policy

 

Grocery

Instant Return for quality issue and/or damaged products

 

·   We have an ‘instant return and refund policy’ which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product.

·   We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your e-Bazaar wallet within 7 working days. This can be used to pay your subsequent shopping bills.

·   Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot.

 

 

 

 

 

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address. During pick-up, your product will be checked for the following conditions:

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CONDITIONS

Correct Product

Name/ image/ brand/article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All accessories, freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

Undamaged Product and Packaging

The product should be undamaged and without any scratches, tears or holes. Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 – General Rules for a successful Return

 

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

 

  1. During grocery deliveries, while accepting your order, if you receive a different or a damaged product, you will be issued a refund to your EB wallet or on the spot refunds for cash-on-delivery orders. Once you have accepted any grocery item delivery, no return request will be processed.

 

For Lifestyle products, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the product. Full replacement will be provided only after the product is verified by the Company